How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask WCohn Your Own Question
WCohn
WCohn, Journeyman Plumber
Category: Plumbing
Satisfied Customers: 1066
Experience:  Journeyman Plumber/Estimator
6211579
Type Your Plumbing Question Here...
WCohn is online now
A new question is answered every 9 seconds

We've re moved the cap of the balancing spool but we want to

Customer Question

we've re moved the cap of the balancing spool but we want to remove the balancing spool. Can u please advice? we get only hot water and already replaced valve cartridge
JA: Sometimes plumbing issues that that you think will be really complicated end up being easy to fix. The Plumber I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: How long do I have to wait for an answer?
JA: Our average wait time is under 20 minutes. Sometimes it takes just a minute. More complicated questions that need more research might take an hour or two. I'd be happy to chat with you while you wait. The stories I've heard working here...
Customer: We have removed the brass cap but are now having difficulty to remove the balancing spool
JA: Is there anything else important you think the Plumber should know?
Customer: The spool does not slide out
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Plumber about your situation and then connect you two.
Submitted: 1 year ago.
Category: Plumbing
Expert:  WCohn replied 1 year ago.
Hello my name is ***** ***** I look forward to helping you
Expert:  WCohn replied 1 year ago.
Can you supply me with the brand of your shower valve
Expert:  WCohn replied 1 year ago.
A picture of the valve without the trim would be great too
Customer: replied 1 year ago.
It's a moen and I hv to tk picture. Is this addiyional chg for a phone chat in addiyiom to the $27?
Expert:  WCohn replied 1 year ago.
Phone chat is additional, but most likely much faster
Customer: replied 1 year ago.
Wade if u could give me an answer to my question that would b great!
Expert:  WCohn replied 1 year ago.
That's my goal a picture would be very helpful. Im going to upload a picture and you tell me if that matches your moen, Okay?
Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
P art # *****
Expert:  WCohn replied 1 year ago.
Is this it?
Customer: replied 1 year ago.
Yes isn't that part# *****?
Expert:  WCohn replied 1 year ago.
This is your balancing spool and it is part number 1423. Did the brass cap come off the spool and the spool is still stuck in the valve body?
Customer: replied 1 year ago.
Yes
Expert:  WCohn replied 1 year ago.
Okay it is probably stuck with mineral deposits. Do you have shut off valves on your shower valve? They are on some of these Moentrol valves. They would be slotted and to where you can turn them with a flathead screwdriver.
Customer: replied 1 year ago.
Done that
Expert:  WCohn replied 1 year ago.
Okay with the water on to the house, but the screwdriver stops off and the cartridge off turn on the screwdriver stops and see if you can use the water pressure to help blow the balancing spool out. (you may get wet)
Expert:  WCohn replied 1 year ago.
start pulling with needle nose pliers
Customer: replied 1 year ago.
Tried needlenose without succes
Expert:  WCohn replied 1 year ago.
With the water on to assist? If so the next step would be to turn the water off and remove the cartridge then apply heat with a small soldering torch
Customer: replied 1 year ago.
This is not going to work. We dont hv a soldering torch. Perhaps is best if we contract someone to com. Thanks anyway.
Expert:  WCohn replied 1 year ago.
Yes, perhaps this is something that you are not able to do without the proper tools. It is rare for them to me the stuck, but through the years I've had my fair share that were very stubborn. Please rate me accordingly, I did do everything I could except for being there to do it for you. Best of luck
Expert:  WCohn replied 1 year ago.
If you need any other help let me know