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My thermasol steam shower reads no water when turned on

Customer Question
my thermasol steam shower reads no water when turned on
Submitted: 2 years ago.Category: Plumbing
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Answered in 47 minutes by:
2/21/2016
Plumber: Mike R., Plumber replied 2 years ago
Mike R.
Mike R., Plumber
Category: Plumbing
Satisfied Customers: 3,318
Experience: 20 years of plumbing experience, including high end homes and service work.
Verified

Hi my name is ***** ***** I have been in the plumbing field for 20 years. I will be glad to help you today. Is there a check valve on the water supply? Have you disconnected the supply line to confirm that water is reaching the unit?

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Customer reply replied 2 years ago
is there a check value inside the unit?
Plumber: Mike R., Plumber replied 2 years ago

I don't think so. It should be on the water line feeding it. I have always installed one on the supply line when installing but I am not sure exactly what model or year unit you have. I am about 95% sure there is not one inside and it would be installed on the supply line.

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Plumber: Mike R., Plumber replied 2 years ago

When you disconnected the supply line did you disconnect it before the check valve or after it? If you release water from the temperature relief valve, does water come out of there?

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Customer reply replied 2 years ago
Water release valve has no water coming out of it! There is a blue electric valve on the side of the water line coming in. Are you sure that's not an electronic valve?
Plumber: Mike R., Plumber replied 2 years ago

Would you be able to provide a picture and model number?

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Customer reply replied 2 years ago
I had it installed in 2013, it's a thermasol steam shower AF series
Plumber: Mike R., Plumber replied 2 years ago

How about a picture of the blue valve?

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Customer reply replied 2 years ago
It's definitely the blue solenoid valve, where can I get one??
Plumber: Mike R., Plumber replied 2 years ago

Sorry for the delay, had to walk a doggie. Which one of these is it? click here

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Customer reply replied 2 years ago
Exactly the one in the picture
Plumber: Mike R., Plumber replied 2 years ago

So, there is a lifetime warranty on parts and labor. I would suggest calling them tomorrow. click here

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Plumber: Mike R., Plumber replied 2 years ago

It is stated here on page 33 click here

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Plumber: Mike R., Plumber replied 2 years ago

Without a response from you I am not able to tell if you found the information helpful. Did you find it helpful or is there any other information that I could provide?

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Plumber: Mike R., Plumber replied 2 years ago

I haven't heard from you. Was the information I provided helpful?

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