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Marc, Plumber
Category: Plumbing
Satisfied Customers: 1126
Experience:  Plumbing heating & home maintenance contractor
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My Kinetico softener and iron remover still producing hard

Customer Question

My Kinetico softener and iron remover still producing hard water since whole-house humidifier insallation. System is using salt after 8 manual regenerations, but water is still hard. Any ideas what i can try? Did a valave get shut off during humidifier installation? Neither the iron remover nor the softener are removing iron or softeneing water since the humidifier install. Also, I let the salt tank run out of salt on accident while i was traveling. I have added salt back and regenerated manually many times. Water is still hard and rusty. Any ideas what to check? System is 1 year old and works great normally. Thanks.
Submitted: 1 year ago.
Category: Plumbing
Expert:  Brad Neighbour replied 1 year ago.

Hi there. First thing I would do is follow the plumbing. Your water softener and Iron filter will have an inlet and an outlet. Follow the plumbing water lines and make sure all necessary valves are on. Check and make sure you are not on bypass on the water softener.

Customer: replied 1 year ago.
How do you check to see if you are on bypass?
Expert:  Brad Neighbour replied 1 year ago.

Most Kinetico softeners have a black bypass valve near the inlet and outlet. Look for a bypass dial. What is the model number of the Softner?