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Just had a new hydrojet water heater installed yesterday and…

Customer Question
Just had a new hydrojet...
Just had a new hydrojet water heater installed yesterday and the hot water is not working.
Submitted: 2 years ago.Category: Plumbing
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Answered in 2 minutes by:
1/16/2016
Plumber: Rick, Construction Supervisor replied 2 years ago
Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 24,614
Experience: Licensed Master plumber with 40+ yrs. experience.
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Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can continue our conversation.

I need the brand and model of your heater.

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Plumber: Rick, Construction Supervisor replied 2 years ago

Ok, I still need the model number. It's located on the rating tag on the bottom front of the tank. Who installed this? a plumber?

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Customer reply replied 2 years ago
through fidelity insurance
Plumber: Rick, Construction Supervisor replied 2 years ago

Rating tag is on the bottom of the front (not the top) of the tank

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Customer reply replied 2 years ago
Model# ***** *****
Plumber: Rick, Construction Supervisor replied 2 years ago

Ok give me a few to look up the specs for this unit

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Plumber: Rick, Construction Supervisor replied 2 years ago

OK, this is a basic electric water heater. So it sounds like you pushed the red reset button on the top thermostat and nothing happened? If that's the case do you have a volt meter?

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Customer reply replied 2 years ago
I do not
Plumber: Rick, Construction Supervisor replied 2 years ago

Ok, what I suspect has happened is that the tank wasn't filled (completely)and the upper element burned out. If resetting the breaker and pushing the reset produced no results this is the most likely cause. Of course it's also possible you have a defective thermostat but either way you need to call the installer back and have then fix this. It's their responsibility

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Customer reply replied 2 years ago
I did press it. I'm not sure if anything happened. If something did happen how long before I would notice the water getting warm?
Plumber: Rick, Construction Supervisor replied 2 years ago

If it didn't click it wasn't tripped and tripping the reset on a brand new heater is extremely unusual. Could take up to an hour for the water to heat up but it could start to get warm before then. If it's still cold in a hour then nothing is working.

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