How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Billy Your Own Question
Billy
Billy, Mechanical Contractor
Category: Plumbing
Satisfied Customers: 22510
Experience:  State Licensed Mechanical Contractor
12672042
Type Your Plumbing Question Here...
Billy is online now
A new question is answered every 9 seconds


, I have a Bosch 25E hot water system. The ensuite

Customer Question

Customer: Hi Marc,
JA: Thanks. Can you give me any more details about your issue?
Customer: I have a Bosch 25E hot water system. The ensuite shower is not producing hot water, so I have replaced the Bathroom Controller YPRS66XB with a new controller unit. It made no difference.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Plumbing Experts (you only pay if satisfied). There are a couple customers ahead of you. We can help you for less if you're not in a rush. Are you willing to wait a bit?
Customer: Yes
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Plumbing
Customer: replied 1 year ago.
Hi,its been 2 days since I submitted my question and still no response.What's going on?Steve
.
Expert:  Billy replied 1 year ago.

I am very sorry your question has not been picked up yet.

I just logged on and found you had not been assisted.

Please let me know if you still need help and I will do my best. Please do not "Rate" as we have not worked toward an answer yet.

If you would like to proceed let me know by replying.

Customer: replied 1 year ago.
Hi Billy,Yes,still have no hot water in ensuite shower.
There IS hot water in ensuite basin but nothing comes out when I turn hot tap in shower.
Cold water comes out of cold tap in shower.
All other hot water taps in house are fine.
Thanks
Steve