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My name is joy. We just returned from a week away, turned up

Customer Question
Customer: Hi, my name is...
Customer: Hi, my name is ***** ***** just returned from a week away, turned up the hot water heater setting from vacation to the usual setting. After an hour or so there was a popping sound and a small amount of water in the pan under the heater.
JA: Thanks. Can you give me any more details about your issue?
Customer: Not really. the drain pipe attached to the pop off valve feels damp at the bottom. There is very little water in the pan. Doesn't seem to be getting worse.
JA: OK got it. Last thing — JustAnswer charges a fee (generally around $18) to post your type of question to Plumbing Experts (you only pay if satisfied). There are a couple customers ahead of you. Are you willing to wait a bit?
Customer: ok
JA: OK. Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 2 years ago.Category: Plumbing
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Answered in 46 minutes by:
12/27/2015
Plumber: Daniel Plourde, Plumber replied 2 years ago
Daniel Plourde
Category: Plumbing
Satisfied Customers: 384
Experience: I've been in the plumbing buisness since 2008 working on residential, commercial and industrial buildings
Verified

Hi i am dan. I can help you with this. What you have described is most likely condisation building up on the inside of the heater and then dripping down on the burner. It is normal for a heater to do that from a cold start. It should do it at first and after it returns to normal operations it should not happen again.

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Plumber: Daniel Plourde, Plumber replied 2 years ago

hi, did you have any more questions about this or is it all set?

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Daniel Plourde
Daniel Plourde
Daniel Plourde, Plumber
Category: Plumbing
Satisfied Customers: 384
384 Satisfied Customers
Experience: I've been in the plumbing buisness since 2008 working on residential, commercial and industrial buildings

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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