How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Marc Your Own Question
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1127
Experience:  Plumbing heating & home maintenance contractor
Type Your Plumbing Question Here...
Marc is online now
A new question is answered every 9 seconds

My digital interface on my Kohler shower shows "lights" but

Customer Question

My digital interface on my Kohler shower shows "lights" but the color menu has disappeared. No colors, and no effects. I set the lights to "on" but there is no light in the shower. Where is the menu for colors??? And why doesn't the light go on? (This shower does not use light bulbs, I don't think.) What happened to the menu for colors? I unplugged and replugged the interface. Nothing changed.
Submitted: 1 year ago.
Category: Plumbing
Expert:  Jed Noble replied 1 year ago.

Hello, my name is***** am a plumbing contractor, do you have a chroma light panel because If you do not have a chroma light panel connected or if you have incandescent lighting disabled the lighting menu options will not be available.

Customer: replied 1 year ago.
How we'd I know if it is connected? I have had lights and effects for 4years ab
Customer: replied 1 year ago.
suddenly nothing . I looked at the wires and all looks good. But what u say makes sense, so what should I do?
Expert:  Jed Noble replied 1 year ago.

Did you check if the incandescent lighting is disabled in the digital interface?( Not likelybut the easiest fix)

Expert:  Jed Noble replied 1 year ago.

If that does not work, would you mind sending me the model of your digital interface and I will find the technical breakdown.

Expert:  Jed Noble replied 1 year ago.

I'm going to be away from my desk for a few hours. I'll check back by 1:00pm EST.

Customer: replied 1 year ago.
can't do this today - am babysitting both grandkids - will get to it asap. I don't see anything unplugged. But what else
could it be? Will get back to you later. At least you have heard of this shower -- most people have not. I love it!
Expert:  Jed Noble replied 1 year ago.

Ok, one thing I'm afraid could be possible is that the lights are fried and not responding this would seems to match both problems. I will wait to hear back more from you.