How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Billy Your Own Question
Billy, Mechanical Contractor
Category: Plumbing
Satisfied Customers: 22515
Experience:  State Licensed Mechanical Contractor
Type Your Plumbing Question Here...
Billy is online now
A new question is answered every 9 seconds

VK12409822 Water softener seems to be stuck on Regeneration.

Customer Question

VK12409822 Water softener seems to be stuck on Regeneration. Have pulled the plug for an hour, and reset the settings, but it still says Regen.
Submitted: 1 year ago.
Category: Plumbing
Expert:  Billy replied 1 year ago.


this will be a fault in the board controller. Do you have a revision number on the board itself?

Customer: replied 1 year ago.
Have no idea what you mean. Where or how would we have any information about a "revision number on the board" In addition to the VK number, there is a part number 01018920, and "control gold"' then operating specs and safety warning. Can't see and numbers on the outside of the display board