How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 21555
Experience:  Licensed Master plumber with 40+ yrs. experience.
Type Your Plumbing Question Here...
Rick is online now
A new question is answered every 9 seconds

I have a Rinnia 2532 W. My Hot water did not turn on. It

Customer Question

I have a Rinnia 2532 W. My Hot water did not turn on. It showed Code 11. I opened the panel. Drained the water a few minutes. Cleaned the cabinet inside. Turned it on again and hot water worked. Question: Is that only temporarily or should I call a technician on Monday?
Dean Heyde (###) ###-####
Submitted: 1 year ago.
Category: Plumbing
Expert:  Rick replied 1 year ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your issue. If my initial response doesn’t answer your question then let me know and we can

continue our conversation.

An 11 code is failed ignition. If the unit hasn't been serviced in a while (more than a year or 2) then calling in a pro on Monday would be a good idea. He can clean the flame sensor and the rest of the unit so this doesn't happen again. Which it probably will with increasing frequency usually at the least convenient times