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continue our conversation.You need to remove the solid salt then reload the tank with pellets. Once you do that you need to put the softener on manual regenerate. If you still don't have soft water after that then you'll need to do some further troubleshooting. Cleaning the venturi that facilitates pulling the brine out of the tank is a common maintenance procedure and will often solve the problem if you don't get soft water after a regen. Instructions to clean the venturi are in your manual
You'll have to find a way to beak it up. Even if you disconnect the unit and tip it over you won't be able to ge it out in 1 piece if you can't now. I have an ice chipper that's basically a 2" wide chisel on the end of a metal pole. Something like that would work. Maybe securely taping (try vinyl electricians tape) a chisel to the end of a broom handle would work.
The solution to your problem is pretty straight forward. I can't change that. I'm sorry there's nothing more to add.