How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Marc Your Own Question
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1127
Experience:  Plumbing heating & home maintenance contractor
Type Your Plumbing Question Here...
Marc is online now
A new question is answered every 9 seconds

Water heater turning itself off during shower. Unit 4 years

Customer Question

Water heater turning itself off during shower. Unit 4 years old and never had this problem.
Can reset by turning shower off and restarting. Have checked water strainer and not clogged. Any suggestions?
Submitted: 1 year ago.
Category: Plumbing
Expert:  Phil replied 1 year ago.

Hello, we need to do a few tests.

Turn another hot tap on while you are taking the shower, and run the shower at higher than normal water flow during the shower... if that solves the problem, then then there is probably excessive water scale build up in the water heaters heat exchanger and it will need to be cleaned.

I need the brand and full model number of the water heater as well.

Let me know, we can go from there.

Customer: replied 1 year ago.
Rinnai Direct vent tankless water heater Model R94lsi. Tried opening another hot faucet and shower at same time. Unit still cut off. I am gonna try descaling unit according to manufacturers suggestions and see if this works. If you have any other suggestions please let me hear from you. Buddy
Expert:  Phil replied 1 year ago.

Hello again,

see pages 13 and 14 tell me if any of those error codes are showing up.

Let me know to what degree you think such a diagnosis fits your skill sets, we can go from there.