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hi, i am dan, i can help you with this. first lets start with can you see it sparking on the inside through the little window. i know it is hard to see but you will be able to see a little spark most likely on the left hand side
ok now lets just check a few basic things. can you confirm that all the valves are defiantly open by cracking the union and smelling gas out of it and could you please give me step by step of how you are trying to light the pilot
no we dont need to do that yet but i would like to verify that you are lighting it properly
ok, now if you remove the 1/4" line from the bottom of the valve when you push the button down you should get gas coming out of it
ok let me know
ok just to confirm it is the small pilot line not the main burner line correct?
ok standing by
ok next thing i would try is if you use a flashlight you should be able to locate the pilot assembly inside if you can locate that it would help alot. also another thought make sure the spark wire is securely attached and not damaged
ok your problem is defiantly inside the heater because everything outside it is working but i would like to at least verify a spark inside before we go through removing everything.
there is no ignitor exactly in there. it is just a tinny mettal post next to the pilot that makes a spark to the burner. if you follow that pilot line it will lead to the pilot burner then when you push the ignitor in you should see a tiny spark at the pilot burner
ok then there is something going on at the pilot burner. either something is damaged or the pilot burner is not aligned. you do not need a new gasket for that little door. the first thing i would try is lighting it with a match, first remove the door just enough to get a match in there to light the pilot and then try lighting it like that
were you able to light it like that?