How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rick Your Own Question
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 21527
Experience:  Licensed Master plumber with 40+ yrs. experience.
Type Your Plumbing Question Here...
Rick is online now
A new question is answered every 9 seconds

I have no cold water going to washer....when plumber came out

Customer Question

i have no cold water going to washer....when plumber came out to repair he found i have no water running to an outside spigot either. he ran air thru and it was clear but still no water.....he left because he didnt know what it could be.....Scared!!!!!!
Submitted: 2 years ago.
Category: Plumbing
Expert:  Rick replied 2 years ago.
No reason to be scared. Every problem has a solution. Is your house on a slab?
Customer: replied 2 years ago.
Expert:  Rick replied 2 years ago.
Ok, then the most likely culprit is a broken pipe under the slab to these 2 outlets. You can confirm this by turning off all the fixtures in the house so no water is running then go to your water meter and see if the indicator is moving at all. If it is then that's pretty good confirmation of a hidden leak under the slab. If you confirm the leak then the next step would be to call a leak detection service to locate the leak so it can be fixed.
Customer: replied 2 years ago.
the plumber this morning said the meter wasnt running when he turned off water.....i think he left because he was completely baffled....he said the whole house would have to be torn up to find out what is wrong....
Expert:  Rick replied 2 years ago.
Another possibility assuming there is no leak is that the line to these outlets is crushed. If that's the case then the solution is to run a new line to these outlets. Tearing up the house is pointless and needlessly destructive.
Customer: replied 2 years ago.
who would i call to see if line is crushed??? still a plumber or leak detection service....
Expert:  Rick replied 2 years ago.
You'll need a plumber to run the new piping (probably best to call a different one). If the line is crushed there is no leak as your plumber seems to have indicated.
Customer: replied 2 years ago.
ok...thank you.
Expert:  Rick replied 2 years ago.
You're welcome