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Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 22034
Experience:  Licensed Master plumber with 40+ yrs. experience.
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Our new Kohler toilet flushes itself and the water runs all

Customer Question

Our new Kohler toilet flushes itself and the water runs all day long resulting in us having a $484 water bill for one month!
our toilet is the model where you wave your hand over the tank to flush it.
Home Depot says we need to send it back but frankly I can't afford to ship it back.
can you help. This 69 year old woman for this repair?
Submitted: 2 years ago.
Category: Plumbing
Expert:  Rick replied 2 years ago.
If you bought it recently from Home Depot then Home depot should take it back. If you've had it for a while then you'll probably need a plumber to check it out. The toilet can be fixed the only question would be is this a warranty issue. If it's flushing because the seal in the tank on the flush valve needs to be replaced then that's not covered by the warranty but is a relatively easy repair for a plumber. If the flushing mechanism is malfunctioning then Kohler should provide replacement parts under the warranty if the toilet is less than 1 year old.