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Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 21995
Experience:  Licensed Master plumber with 40+ yrs. experience.
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I have a ruth berry well pump and it keeps cutting off and

Customer Question

I have a ruth berry well pump and it keeps cutting off and on,The tank fills to about 70 % but does not pump
Submitted: 2 years ago.
Category: Plumbing
Expert:  Rick replied 2 years ago.
I don't understand your description. What tank fills to 70%? does not pump?
Customer: replied 2 years ago.
the water tank fills to 70% but will not pump water
Expert:  Rick replied 2 years ago.
So you have a shallow well pump with a holding tank? and the pump is short cycling (on then off then on again in short order)? do you have an old galvanized tank or a newer diaphragm type tank?
Customer: replied 2 years ago.
Expert:  Rick replied 2 years ago.
My screen shows a payment failure. Please contact customer service to square this away before we go any further. You can contact them at
Customer: replied 2 years ago.
my account has been charged and I would like an answer
Expert:  Rick replied 2 years ago.
Short cycling usually indicates a tank that's water logged. The fix is usually to turn the pump off and drain the tank completely then turn the pump back on