How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Marc Your Own Question
Marc, Plumber
Category: Plumbing
Satisfied Customers: 1127
Experience:  Plumbing heating & home maintenance contractor
Type Your Plumbing Question Here...
Marc is online now
A new question is answered every 9 seconds

Our 2011 Whirlpool washer will not allow cold water to come

Customer Question

Our 2011 Whirlpool washer will not allow cold water to come on when called for in the wash cycle. The cold water pipe is connected but only hot water enters the machine even when I tried faking it out by switching the hot and cold water lines. What is the source of the problem?
Submitted: 2 years ago.
Category: Plumbing
Expert:  Mike R. replied 2 years ago.
Hi, I'm Mike and I have 20+ years of experience as a plumber. I'll be glad to assist you today. When you switch the lines, does the cold water enter or is it still the hot? If you disconnect the hose from the machine, do you get hot water out of the hose?