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SF Plumber
SF Plumber, Plumbing Contractor
Category: Plumbing
Satisfied Customers: 225
Experience:  20 years licensed plumbing contractor
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Our Rinnai Infinity 24 Hot Water System stopped working on

Customer Question

What happened to a quick answer ???

Our Rinnai Infinity 24 Hot Water System stopped working on Saturday - we have had no hot water since then. But the emergency repair line is unattended - any ideas as to what we can do. (Have had an ordinary plumber out but he said the problem's with the electronic components, so he couldn't help).
Submitted: 6 years ago.
Category: Plumbing
Expert:  SF Plumber replied 6 years ago.

SF Plumber :

Hi, the problem with these units is that most reasons for their failure is electronics, I am sure your plumber checked if the gas was present at the unit and if the power was on, beyond that we look for error codes on the circuit boards, some have a display with numbers others use flashing led's unless the error codes are in the manual you are stuck having to call tech support.

SF Plumber :

there is a manual online with a fault finding schematic and that would be the place to start

SF Plumber : a=t&source=web&cd=1&ved=0CBkQFjAA&

SF Plumber :

In the rinnai infinity 24 you need a digital controller to read the error codes, without that you don't have anything to go on and you will need a factory authorized repair person.