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Plumbing Pro
Plumbing Pro, Plumber
Category: Plumbing
Satisfied Customers: 1284
Experience:  Licensed plumbing contractor state of Il, & Chicago
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got a bathtub shower fixture. the valve isnt bad just the

Customer Question

got a bathtub shower fixture. the valve isn't bad just the plastic knob is cracked. The part number on the part that goes into the valve is 73716-aa any help on a replacement part, instead of buying a complete valve? Can I buy just a cheap kohler valve and replace the plastic pieces the handle attaches too?
Submitted: 6 years ago.
Category: Plumbing
Expert:  Plumbing Pro replied 6 years ago.
Anytime you need to order just a part and not the hole thing you will need to contact the manufacture of the product, they then can ship you just the parts you need direct, if this is a new valve then depending on the manufacture they will send you the part for free. What bran valve is it?
Customer: replied 6 years ago.
the brand is kohler. i looked on kohler's website and they did not have a part number on file
Expert:  Plumbing Pro replied 6 years ago.

Call the KOHLER Customer Care Center at
Phone: 1-800-4KOHLER (1-800-456-4537)
Hours: 8:00 AM - 6:00 PM (Central Time) Monday to Friday

You wont see it on their web site you will need to talk to a rep and give them the model number then they can send you a email of the parts break down page with the correct parts number then you can have them ship you the parts that you need.

Customer: replied 6 years ago.

since the fixture is used is that the only model number on the fixture or is there another one somewhere else? I already had kohler's number. Where else are model numbers located? If it's on the valve then I have no way to look at it unless I tear out rock.

Expert:  Plumbing Pro replied 6 years ago.
Yes that is correct , but if you are on the phone with a rep , they can have you look at several pictures and based off the pictures they can match up what model you have.
Expert:  Plumbing Pro replied 6 years ago.

Since you don't have the box it came in nor can you see behind the wall this is the best that you can do .

Customer: replied 6 years ago.

that has to be the model number, the other shower at my house had a crap in the cpvc in the cold water line, and I looked at the valve and there was no numbers on it except a type p 016 does that mean anything?

Expert:  Plumbing Pro replied 6 years ago.

That is something that you will need to talk with a Kohler rep with , they are the only people that can resolve this problem for you , they might tell you they cant do anything for you and you will be out of luck but they are the first place to start.