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Sorry, I made an error previously. Our two power showers…

Customer Question
Sorry, I made an error...
Sorry, I made an error previously.

Our two power showers would not work this morning.
We have now some five hours later found out that the boiler is NOT working.

The pilot light is on but no hot water/central heating.

British Gas are sending someone out tomorrow but are the problems connected?
Submitted: 8 years ago.Category: Plumbing
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Answered in 4 minutes by:
6/13/2010
Plumber: Patrick, General Contractor replied 8 years ago
Patrick
Patrick, General Contractor
Category: Plumbing
Satisfied Customers: 2,429
Experience: 30 years commercial construction and 23 years house remodeling projects
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If you have no hot water feeding your tank then your power shower has no hot water to pump. When you say the power showers did not work, how did they not work?
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Customer reply replied 8 years ago

 

There was a flow of water, but they are pump operated and the pumps normally make a noise as the power builds. But they made no noise and the flow was nothing like 'normal'.

Plumber: Patrick, General Contractor replied 8 years ago
I wonder if your hot water storage tank has water in it? If the boiler is not working you may only be getting cold water from the cold tank. Are they two completely separate power showers or do they both run off the same pump?
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Customer reply replied 8 years ago

There are two showers but they run off the same pump.

We think they are fed by cold water.

Plumber: Patrick, General Contractor replied 8 years ago
It may be that the hot storage tank is low or empty and the pump draws both hot and cold. If it was only getting cold then that would explain the sound as no hot supply was occuring.
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Plumber: Patrick, General Contractor replied 8 years ago
If your pump is not pumping, feel the pump to determine if it is, then you would have low pressure. Check to verify that it has not tripped. Can it be reset? It may just be a coincidence with the boiler but you need to verify if there is water in the hot storage tank or if it is dry.
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