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We have a State scout 40 gallon hot water heater. Quit working

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We have a State scout...
We have a State scout 40 gallon hot water heater. Quit working a few days ago. ECO was tripped. We changed out thermostat and element. Still no hot water. Power supply is good and it is wired correctly. What else can we check?
Submitted: 7 years ago.Category: Plumbing
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Answered in 8 minutes by:
12/19/2009
Plumber: Todd, Plumber replied 7 years ago
Todd
Todd, Plumber
Category: Plumbing
Satisfied Customers: 368
Experience: Union Plumber 28 years of service work, and new homes.
Verified
Double element and thermosts?
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Customer reply replied 7 years ago
Single
Plumber: Todd, Plumber replied 7 years ago
Did you fill the heater completly up with water and bleed all the air out before turning power on?
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Customer reply replied 7 years ago
Yes
Plumber: Todd, Plumber replied 7 years ago
Do have a volt tester
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Customer reply replied 7 years ago
Yes, we have already tested voltage and ohms. All good!
Plumber: Todd, Plumber replied 7 years ago
You do have 240 volts to element with power on?
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Customer reply replied 7 years ago
only 122
Plumber: Todd, Plumber replied 7 years ago
Is this a 240 or 120 heater? It will tell you on the front of the heater

Edited by Todd on 12/19/2009 at 5:02 AM EST
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Customer reply replied 7 years ago
240
Plumber: Todd, Plumber replied 7 years ago
Ok is the computer by the water heater or close
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Customer reply replied 7 years ago
Somewhat
Plumber: Todd, Plumber replied 7 years ago
The first thing to do is go to the top of the thermostat and check voltage , top two wires. And let know what it is
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Customer reply replied 7 years ago
122 both sides
Plumber: Todd, Plumber replied 7 years ago

put one side of your tester one side of the thermostat and the otherside of your tester on the other side of thermostat, do not go to ground

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Customer reply replied 7 years ago
o ac
Plumber: Todd, Plumber replied 7 years ago
Turn power off, take the top 2 wires off thermostat, turn power back on and recheck with wires off thermo

Edited by Todd on 12/19/2009 at 5:23 AM EST
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Customer reply replied 7 years ago
Touching both wires it registers 70 ac
Plumber: Todd, Plumber replied 7 years ago
Do you see where the power comes into the heater? If so take the cover off and make sure the wires are connect good. We are not getting 240 volts to the heater.

Edited by Todd on 12/19/2009 at 5:31 AM EST
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Customer reply replied 7 years ago
Testing two wires going into heater only registers 70 ac
Plumber: Todd, Plumber replied 7 years ago
Can you get your breaker box panel off fairly easy? If so, go to the breaker take the wires off breaker and test the breaker. One side of your tester on one side of the breaker and the other side of the tester on the other side of the breaker.

Edited by Todd on 12/19/2009 at 5:42 AM EST
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Plumber: Todd, Plumber replied 7 years ago
Make sure you shut off breaker before taking the wires off the breaker.
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Plumber: Todd, Plumber replied 7 years ago
You also could leave the wires on the breaker and check each side of the breaker to ground.
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Customer reply replied 7 years ago
243 ac going into the breaker
Plumber: Todd, Plumber replied 7 years ago

The problem is the wire from your fuse box to the water heater is bad. You have 240 at breaker and you do not have 240 at heater, with power being disconnected at heater.

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Customer reply replied 7 years ago
Could it be the breakers? or is it just the wire? I didn't know the wires could go BAD.
Plumber: Todd, Plumber replied 7 years ago

If you have the wires disconnected at the breaker, and breaker on, with around 240volts coming out of the breaker . The breaker is good. You are sending 240 out of the breaker it just not 240 volts at the heater. Is the water heater grouned? Do you live in .a house or trailer

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Customer reply replied 7 years ago
Mobile Home
Plumber: Todd, Plumber replied 7 years ago
I have seen mice eat through the wires. If the water heater is not grounded I have seen when a element burns out it also has burnt the wires.
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Customer reply replied 7 years ago
Thank you! We will try to replace the wire tomorrow.
Plumber: Todd, Plumber replied 7 years ago
Make sure you have a ground. I will leave this question open so if you have any other question on this matter feel free to ask. Have a great hoilday
Todd
Todd, Plumber
Category: Plumbing
Satisfied Customers: 368
Experience: Union Plumber 28 years of service work, and new homes.
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