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Utica boiler is not working, there is no heat.

Customer Question
Utica boiler is not working...

Utica boiler is not working, there is no heat. I think something is wrong with my thermostat.

What is wrong and how to rectify? Need step by step instructions.

Submitted: 8 years ago.Category: Plumbing
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Answered in 2 hours by:
10/17/2009
Plumber: Rick, Construction Supervisor replied 8 years ago
Rick
Rick, Construction Supervisor
Category: Plumbing
Satisfied Customers: 22,369
Experience: Licensed Master plumber with 40+ yrs. experience.
Verified

Hi,

Is it oil or gas?

Is it hot water (how many zones), tankless hot water coil or steam?

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Customer reply replied 8 years ago

Utica boiler model mgb75. It is a gas, hot water heater and it wont ignite.

Maybe something wrong with my thermostat because my furnace is also without flame on the pilot.

Plumber: Rick, Construction Supervisor replied 8 years ago

Is it electric ignition or a standing pilot?

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Customer reply replied 8 years ago

How can i find out?

Plumber: Rick, Construction Supervisor replied 8 years ago

Is there an electrode (with wire attached) on your pilot or does it look something like this
Boiler electrode with wire attached
With no electrode just the thermocouple

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Customer reply replied 8 years ago

i beleive there is an electrode. there is only the honeywell on and off nob. it has burners bot no buttons of reset or ignite.

Plumber: Rick, Construction Supervisor replied 8 years ago

Turn the power off then the thermostat up then turn the power back on to the boiler. Tell me if you get an arc at the pilot. Also be sure any emergency switch is on.

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Customer reply replied 8 years ago
didnt get any arc. the boiler dosent have any on and off button unless u taking about the on and of nob on the honeywell?
Plumber: Rick, Construction Supervisor replied 8 years ago

There must be a service switch. If you have a poor install maybe you don't have one. It should be on the conduit or cable that feeds the boiler. You could also turn the breaker off.

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Customer reply replied 8 years ago

The only switch there is with a red face plate saying gas burner emergency switch, is that what you mean?

Plumber: Rick, Construction Supervisor replied 8 years ago

Yes

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Customer reply replied 8 years ago
okay. can u guide me to fix the problem?
Plumber: Rick, Construction Supervisor replied 8 years ago

Do you get an arc at the pilot when you turn the power off then back on a few minutes later?

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Customer reply replied 8 years ago

no

Plumber: Rick, Construction Supervisor replied 8 years ago

The first thing to do is jump the thermostat terminals where the thermostat wire connects to the operating control.

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Customer reply replied 8 years ago
u mean switch them around but keep the ground in its place.or place mv with pv?
Plumber: Rick, Construction Supervisor replied 8 years ago

That is the ignition control not the operating control. I have to opt out. Sorry I couldn't get this resolved for you

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Rick
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