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Ameen Khan
Ameen Khan, Computer Technician
Category: Phone Systems
Satisfied Customers: 7585
Experience:  IT Specialist
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Base and phone light up but there is no dial tone in either

Customer Question

base and phone light up but there is no dial tone in either handset
JA: Did this handset come with your system, or was it bought separately?
Customer: came with system- 2 or so months old
JA: Do all the handsets show the same message?
Customer: yes- both phones light up showing there is power but both phones have no dial tone.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no
Submitted: 9 days ago.
Category: Phone Systems
Expert:  Ameen Khan replied 9 days ago.

Hi! My name is Ameen and I'll be assisting you. Secure Remote Assistance is NOT REQUIRED (But Helpful)

I am sorry you are having this concern, I will do my best to help you today.


To answer your question ->

​Follow the steps from this link below to fix this no dial tone issue


Let me know if you have any follow up questions. I am here to help you.

Customer: replied 9 days ago.
The connection isn't the problem as the phones are in different rooms and other lamps in same jack are working. Also when I push buttons on the base there is a response. It is the phone itself but the phone lights us even when not on the base
Customer: replied 9 days ago.
no. my phone isn't working !
Customer: replied 9 days ago.
If my credit card info and the $5 is not deleted within the next 5 minutes, I will be reporting you and this site to Visa, my bank and the police. This is clearly a scam.
Customer: replied 9 days ago.
you have put through the charges so my Visa card is now cancelled. The police will be notified of your scam
Expert:  Ameen Khan replied 8 days ago.

You're welcome, Pleasure assisting you. Thanks for allowing me to help you out today