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Do you know, or can you please help me? My 2 original

Customer Question
Hello, Do you know...

Hello, Do you know, or can you please help me?My 2 original telephones;
Dterm 16D / ETE-16D-2A TEL,
work well on my NEAX 2400 IMS.I purchased 5 telephones;
Dterm 16D / ETE-16D-2 TEL, (Same identical but without the "A")
but they DONT WORK properly, theres a noise on every phone when the call is answer.Why they dont work??
What can I do?Thank You!

Technician's Assistant: I'll do all I can to help. How long have you been dealing with this?

My telephone sistem is 18 years old, it works well on my hotel but my TELEPHONES multi line all broken so I purchase new and used, same number ETE-16D-2 TEL but without the "A"

Technician's Assistant: Do you plan on doing the work yourself?

So far yes

Technician's Assistant: Anything else we should know to help you best?

The phones are identical, but when the call is answer a noice comes out .

Technician's Assistant: What's the make and model? And can you guesstimate how old it is?

Dterm 16D / ETE-16D-2A TEL, work well on NEAX 2400 IMS. I purchased 5 telephones; Dterm 16D / ETE-16D-2 TEL, (Same identical but without the "A")

Submitted: 2 months ago.Category: Phone Systems
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Answered in 5 hours by:
5/31/2018
Electronics Technician: Pete, Engineer replied 2 months ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 20,584
Experience: Over 16 years experience installing and repairing electronics.
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Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 2 months ago

Have you tested the phones on a different line?

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Customer reply replied 2 months ago
on all lines the new ETE-16D-2 phones were tested and they work BUT;; a.) the tone is loud and diferent, b.) when the call is answer a noise comes out the head set. The old ETE-16D-2A work well.
Electronics Technician: Pete, Engineer replied 2 months ago

So the phones perform worse on a particular line?

If so, have you had your phone service provider check that line?

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Customer reply replied 2 months ago
The other phones work well so the line should be ok, (I GUESS?) and all lines were tested and the same noice happens, All of them ETE-16D-2 TEL.I am looking for help on why they dont work properly; Is it a configuration problem?? or they will never work because they are not compatible?? someone must know?? My old ETE-16D-2A TEL work properly. and is only a diference in A in the nomeclature. I will make some line new conections and see what happens??
Electronics Technician: Pete, Engineer replied 2 months ago

It could be that the line is overloaded if too many phones are connected to it at once.

Let me know the result of your new line connections.

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