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I have a Panasonic phone with asnwering machine and out of…

Hi, I have a...

Hi, I have a Panasonic phone with asnwering machine and out of the blues, the messages cannot be received because it is in fax mode. How can I remove the fax mode from the phone?

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

My name is ***** ***** you !!!

Technician's Assistant: When did this fax issue begin?

Maybe a week ago, but I hadn't noticed until a friend told me

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, thanks It is a regular house phone with three extensions

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Answered in 11 minutes by:
4/17/2018
rwhill1
rwhill1, Customer Service
Category: Phone Systems
Satisfied Customers: 948
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi Perla,

Do you have the Panasonic model number please?

Have you tried calling from your cell phone and confirming it's in fax mode, can you hear fax tones?

Best Regards,

Rich

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Customer reply replied 4 months ago
I will go get it, just a second, please
There are 2 model numbers on the phone:
KX-TG 7741
KX-TG-7743SI do hear fax tones
I called from my cell phone and confirmed it is in fax mode. Before requesting your help
Customer reply replied 4 months ago
Are you there?
Customer reply replied 4 months ago
Are you still there?
Customer reply replied 4 months ago
Please let me know you are still there.
Customer reply replied 4 months ago
If not, I will file a complaint. Thank you very much

Hi,

Yes, just looking into this.

Best Regards,

Rich

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Customer reply replied 4 months ago
Ok. I am here waiting. Thank you very much

Hi,

The Panasonic phones don't have a FAX mode, but it could be caused by a fault of some kind.

Try turning the system off at the mains power for 30 seconds, then power it back up and test it again please.

Best Regards,

Rich

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Customer reply replied 4 months ago
I will do it right away, please hold
I JUST DID IT, AND THE ANSWERING MACHINE TUNS A FAX RING
Customer reply replied 4 months ago
TUNES A FAX RING, THERE IS NO MESSAGE ON MY MACHINE, ONLY FAX TONES

Hi,

Would you like to record a greeting message?

Best Regards,

Rich

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Customer reply replied 4 months ago
WHAT DO YOU MEAN, MY PROBLEM HASN'T BEEN RESOLVED OR ANSWERED

Hi,

Would you like to record a greeting message on your Answering System so we try to get rid of the FAX tone?

Best Regards,

Rich

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Hi,

To record a greeting message from the handset:

1. Press MENU, then enter #302

2. Use ^ or V to select “Yes” and press SELECT

3. After a beep sounds, hold the handset about 20 cm (8 inches) away and speak clearly into the microphone (2 minutes max.).

4. Press STOP to stop recording.

5. Press OFF

Now test again to see if the FAX tones have gone.

Best Regards,

Rich

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Customer reply replied 4 months ago
OK
I DID IT AND IT IS STILL IN FAX MODE
Customer reply replied 4 months ago
I WENT TO MY PRINTER AND IT WAS IN PHNE ANSWER MODE, I REMOVED IT AND NOW MY PHONE IS WORKING OK. THANK YOU

Hi,

Do you have any other devices connected to this line?

Best Regards,

Rich

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Customer reply replied 4 months ago
THANK YOU FOR YOUR HELP, THE PROBLEM WAS SOLVED WHEN I WNET TO MY PRINTER

Hi,

Just seen your last message, I was starting to think something else must be causing it.

I hope my answer was helpful, if so a positive star rating would be much appreciated.

Best Regards,

Rich

rwhill1
rwhill1, Customer Service
Category: Phone Systems
Satisfied Customers: 948
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified
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Category: Phone Systems
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