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This problem is getting worse!!!!! Our Panasonic phones 1…

Customer Question
This problem is getting worse!!!!...
This problem is getting worse!!!!! Our Panasonic phones 1 base + 3 will not allow us to dial numbers e.g. when you call a company and have to go through a series of entered numbers to get to the right person nor will our phones allow s to take messages - even though we have call display, etc., and we cannot pick up messages because the call message has been terminated apparently. We need help NOW PLEASE!
Submitted: 4 months ago.Category: Phone Systems
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Answered in 3 hours by:
4/16/2018
Electronics Technician: Eldon, Customer Service replied 4 months ago
Eldon
Eldon, Customer Service
Category: Phone Systems
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

can you tell me specifically what happens when someone calls you? What do they hear - busy signal, endless ringing, error message, etc?

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Customer reply replied 4 months ago
did you get any of my previous message?
Electronics Technician: Eldon, Customer Service replied 4 months ago

It looks like you had posted several duplicate questions which the system closes automatically.

I saw your note about having trouble entering numbers and getting messages.

can you tell me specifically what happens when someone calls you? What do they hear - busy signal, endless ringing, error message, etc?

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Customer reply replied 4 months ago
If people call and we're not here nothing happens
Customer reply replied 4 months ago
We also cannot dial in numbers as requested by the automated system to get to certain departments or individuals. Our carrier is Bell and I understand that everything is to be done at their end including the number of rings before the phone kicks over to the answering system - if we EVER get that working!! I'm really starting to get angry - we're paying for services and not getting them!!
Electronics Technician: Eldon, Customer Service replied 4 months ago

Well something must happen when people call you if you are not there to answer.

Again, I need specifics please. The more detail you can provide the better I can help.

can you tell me specifically what happens when someone calls you? What do they hear - busy signal, endless ringing, error message, etc?

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Customer reply replied 4 months ago
We've called from our cells to our land line and nothing happens - just blank air
Electronics Technician: Eldon, Customer Service replied 4 months ago

It doesn't even ring? (on the caller/cell end)

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Customer reply replied 4 months ago
It rings but them there's no message prompt or anything else - just blank
Electronics Technician: Eldon, Customer Service replied 4 months ago

Okay and if you dial the *98, does it present you with a messaging system (new/saved messages, etc)?

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Customer reply replied 4 months ago
No, nothing. #98 always worked before and now there is absolutely nothing. The ringing stops and then silence.
Electronics Technician: Eldon, Customer Service replied 4 months ago

Okay so this is a phone company issue then,

if you hear nothing when dialing *98, and callers hear nothing after ringing, then the voicemail service is either deactivated or malfunctioning. You'll need to call the phone company and have them turn that on, if you wish to use their voicemail.

Alternately, you could use the panasonic answering machine feature instead, by just pressing the ANS ON/OFF button on the main base station to toggle that on.

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