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As a manager how do I listen in an a reps phone call. Poly…

Customer Question
As a manager how...

As a manager how do I listen in an a reps phone call

Technician's Assistant: What's the brand/model of your phone system?

Poly com 400

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

Never used it we want the new manager to be able to listen on the reps cal for help and training

Submitted: 4 months ago.Category: Phone Systems
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Answered in 16 minutes by:
4/12/2018
Electronics Technician: rwhill1, Customer Service replied 4 months ago
rwhill1
rwhill1, Customer Service
Category: Phone Systems
Satisfied Customers: 944
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

You could do this by conferencing the call and then the manager muting their phone, or by fitting a headset splitter and a second headset to the reps phone, there is not a 'listen in' feature as such.

I hope that helps, Best Regards,

Rich

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Electronics Technician: rwhill1, Customer Service replied 4 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive star rating would be much appreciated.

Best Regards,

Rich

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Category: Phone Systems
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Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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