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I can not get a dial tone on my Panasonic cordless phone…

Customer Question
I can not get...

I can not get a dial tone on my Panasonic cordless phone model no. KX-TGAA21T. I have called on the problem on my cell phone and the operator came on the line and said the number has been disconnected.

Technician's Assistant: Did this handset come with your Panasonic system, or was it bought separately?

Yes, it came with the system.

Technician's Assistant: Do all the handsets show the same message?

Yes

Submitted: 4 months ago.Category: Phone Systems
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Answered in 4 minutes by:
4/8/2018
Electronics Technician: Greg A., Engineer replied 4 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with troubleshooting this issue today.
Sorry to hear of any issue with your phone system or service.
To help with this issue, may I ask:
1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base (model sent [KX-TGAA21T] appears to be for a single cordless handset).
2) What landline phone service provider (phone company) you have for this phone line?
3) Do you have ANY other devices/phones (NOT part of the Panasonic system) attached to this same phone line and if so, are they working properly?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: ***
ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

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Customer reply replied 4 months ago
My error it should be KX-TGA421, Century Link(###) ###-####no other devices.
Electronics Technician: Greg A., Engineer replied 4 months ago

Hi again thanks for that information.

The model just sent is for a cordless handset.

Can you please find the MAIN BASE of the system, and send the model from that unit?

TIP: The base model will NOT have an "A" in it.

Also, how many cordless handsets are used with this system and if more than one, do ALL handsets have this same issue?

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