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My phone center registers "OUT OF RANGE" so no phone...

Customer Question
My phone center registers...

My phone center registers "OUT OF RANGE" so no phone...

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Motorola Dect 6.0 P1003

Technician's Assistant: How long has this been going on with your Motorola phone? What have you tried so far?

A couple of days now, unplugged phone line into home and replugged.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No, just want my phone on

Submitted: 3 months ago.Category: Phone Systems
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Answered in 4 minutes by:
4/3/2018
Electronics Technician: Nathan, Technician replied 3 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 30,811
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Does this happen on all the handsets?

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Customer reply replied 3 months ago
three
Electronics Technician: Nathan, Technician replied 3 months ago

Thanks,

This indicates a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality, and let me know the results, please.

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Customer reply replied 3 months ago
Still an Out of Range reading
Electronics Technician: Nathan, Technician replied 3 months ago

Thank you for checking,

If the problem persists after this, it tends to confirm a hardware failure which would require repairs to correct. Unfortunately once the 1 year warranty is up, repairs are not practical, and the base alone cannot be replaced. This is a 2012 model, so is likely well past its service life at this point anyway.

The most economical option in this case is to replace the entire system. Here is a system I'd recommend: https://amzn.to/2Eh3kyI

Best regards, ***** ***** for the news,

Nathan

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Electronics Technician: Nathan, Technician replied 3 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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Category: Phone Systems
Satisfied Customers: 30,811
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