Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

It is on mute and I cannot receive any calls. I need to

Customer Question
It is on mute...

It is on mute and I cannot receive any calls. I need to unmute it. Tried to do it but cannot get it to unmute. Please, help me. Thanks.

Technician's Assistant: What's the brand/model of your phone?

AT&T DECT 6.0 cordless telephone/ answering system with BLUETOOTH wireless technology

Technician's Assistant: How long has this been going on with your phone? What have you tried so far?

It has been going for two weeks. I tried pressing the mute/delete bottom as the manual says but nothing is happening. I am missing doctor appointments because I forget and they usually remind me about them.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

That is it right now.

Submitted: 3 months ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 5 minutes by:
4/2/2018
Electronics Technician: Greg A., Engineer replied 3 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,676
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with troubleshooting this issue today.
Sorry to hear of any issue with your phones.
To help with this issue, may I ask:
1) The FULL Model Number of the phone system you are working with? Since this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base (model sent [DECT 6.0] applies to many different systems).
2) How many TOTAL cordless handsets do you have with this system, and if more than one, do ALL handsets have this issue?
3) What landline phone service provider (phone company) you have for this phone line?
4) Do you have ANY other devices/phones (NOT part of the cordless system) attached to this same phone line and if so, are they working properly?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

Ask Your Own Phone Systems Question
Customer reply replied 3 months ago
Model: TL96456
2. 4
3.Comcast
4.no
All hand sets have the same problem.
Electronics Technician: Greg A., Engineer replied 3 months ago

Hi again and thanks for that information.

OK - since you have a "digital" phone service provider (Comcast), I will assume that you also have a "MAIN BOX" (sometimes called a modem) that provides ALL of the services from that provider (phone, internet, TV, etc.).

When I have heard these symptoms reported (one or both sides of the conversation can NOT be heard), perhaps 95% of the time, a reset of that MAIN BOX will clear up this issue.

If you do have such a box and can locate it, I believe it is time to RESET that box - so it will reload and reboot ALL of your services (internet, phone, etc.).

To do that reset, simply find the POWER PLUG in the back of that box and disconnect it. And leave it disconnected for AT LEAST TWO MINUTES, and check that all the lights are out on the front of the box.
NOTE: If ALL the lights do NOT go out, there MAY be a "backup battery" which will also have to be disconnected for the 2-minute time.
Then, after the TWO MINUTES, reconnect the power plug (and battery if present), and watch the lights on the front of the box for a minute or so, as the device restarts. When the lights "stabilize", then you should be able to make a NEW TEST CALL, and see if the results have changed (can both sides of the conversation be heard).
You should also be able to TEST that you can successfully make OUTGOING call and receive INCOMING calls - with both sides being able to communicate.

NOTE: If these reset does NOT change the symptoms, it would be time to contact the service provider - to report this issue and have it looked into (it could be an "equipment" or "network" issue with the provider). I have their contact information below - if needed.

Comcast Main Support Number(s)
1-800-COMCAST
(1(###) ###-####

1-800-XFINITY
(1.***-***-****)

Please give that RESET process and try and let me know the results OR if you have any more questions about this issue.
If this has helped answer your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to REFRESH your screen) or can not use them.

Thanks, ***** *****
--. .-
(im)

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 3 months ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

Ask Your Own Phone Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,676
9,676 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,676 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

398 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I bought a DS6722-3 system but the online manual is not for
I bought a DS6722-3 system but the online manual is not for this phone system. How do I gt a manual for this phone … read more
Greg A.
Greg A.
Engineer
9,676 satisfied customers
How to remove mut e f rom Panasonic cordless phone. Model
How to remove mut e f rom Panasonic cordless phone … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
59 satisfied customers
Hand set 6.0 plus cordless phone, phone works great,
Hand set 6.0 plus cordless phone, phone works great, … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
On incoming calls, our phone rings once then hangs-up. It
On incoming calls, our phone rings once then hangs-up. It was working okay until two days ago. How do we get back to normal incoming calls? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I cannot delete messages from Uniden Dect 6.0 as now memory
Hi. I cannot delete messages from Uniden Dect 6.0 as now memory is full for answering machine of the phone (corded) … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I bought a DECT 6.0 a month ago. I recorded my own
I bought a DECT 6.0 a month ago. I recorded my own announcement, and at first it recorded all voicemail properly and indicated the number of calls digitally on the telephone base.. The annoincement in… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Do you set the time and day on a vtech dect6.0 answering
do you set the time and day on a vtech dect6.0 answering machine … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I CANNOT FIGURE OUT TO REINSTATE YHR PLEASE LEAVE A MESSAGE
I CANNOT FIGURE OUT TO REINSTATE YHR PLEASE LEAVE A MESSAGE ON MY VTECH DECT.6.0 CORDLESS TELEPHONE. TRIED CALLING BUT THERE IS A NUMBER OR SUCH I NEEDED TO HAVE BUT COULD NOT FIND THID DO......HERE I… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have a phone with ans machine. When I try ro dial out I
I have a phone with ans machine. When I try ro dial out I get a clicking noise like an old rotary phone. how do I reset to tone dialing? Sharon… read more
Greg A.
Greg A.
Engineer
9,676 satisfied customers
I have a cordless phone (base and one phone). On the same
I have a cordless phone (base and one phone). On the same phone line I have two land line phones also. My cordless ones do not work at all buy the two land line ones do. I have had the batteries on bo… read more
Greg A.
Greg A.
Engineer
9,676 satisfied customers
I have a land phone answering machine with two lines. AT&T
I have a land phone answering machine with two lines. AT&T Bluetooth. My answering machine for line 1 is full and I cannot delete the old messages. How do I do that? Thank you. XXXXXXX,[email protected] … read more
Greg A.
Greg A.
Engineer
9,676 satisfied customers
Ihave a Telstra9850 DECT 6.0 cordless phone.The moment I dial
Ihave a Telstra9850 DECT 6.0 cordless phone.The moment I dial a number it goes onto mute have tried unmuting but there is no followup in hand book to say what to do next. Phone rings but can't hear an… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
I have a cell phone TL92278TL92328/%L92378 DECT 6.0 cordless
I have a cell phone TL92278TL92328/%L92378 DECT 6.0 cordless telephone/answering system with bluetooth wireless technology. One of the handset does not work. Tried charging it but I get this message: … read more
Greg A.
Greg A.
Engineer
9,676 satisfied customers
How do I "unmute" my GE DECT 6.0 cordless phone? Have used
How do I "unmute" my GE DECT 6.0 cordless phone? Have used this function many times ..... BUT .... now when someone calls us they cannot hear our voice (we can hear them). We see the "mute" symbol on … read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
New vtech dect 6.0 with low volume. cant hear who your
new vtech dect 6.0 with low volume. cant hear who your talking to and they cant hear me. it also cuts off in the middle of a call… read more
Kriptokrit
Kriptokrit
Electronics Support Technician
111 satisfied customers
We have a DECT 6.0 cordless phone. I misplaced the operating
We have a DECT 6.0 cordless phone. I misplaced the operating manual. How do we delete saved messages? We have tried everything and can't figure it out.… read more
Greg A.
Greg A.
Engineer
9,676 satisfied customers
I have a uniden dect 6.o, It does not have the circle on the
I have a uniden dect 6.o, It does not have the circle on the right. It isn,t very old yet I cannot find my manual and do not know what the model number is. appearance - single cordless hand held ( I a… read more
Greg A.
Greg A.
Engineer
9,676 satisfied customers
Im looking for a list of cordless telephones that specifically
I'm looking for a list of cordless telephones that use DECT 6.0 28811, 28821, 28851, 28213, 28223, 28115 or 28118 technology because I purchased the GE 28105EE1 headset.… read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x