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My phones do not ring. VtechCS6629-C. I I REPLACED MODEM. I…

Customer Question
My phones do not...

My phones do not ring

Technician's Assistant: What's the brand/model of your phone system?

VtechCS6629-C

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

I I REPLACED MODEM. I CALLED XFINITY TO CHECK OUT MY MODEM. NO PROBLEM FOUND.

Submitted: 3 months ago.Category: Phone Systems
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Answered in 41 minutes by:
4/2/2018
Electronics Technician: Greg A., Engineer replied 3 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,410
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with troubleshooting this issue today.
Sorry I didn't see your question earlier and to hear of any issue with your phones.
If you still need help with this issue, may I ask:
1) When did this issue first begin or was noticed?
2) Can a dial tone be heard and OUTGOING CALLS still be made successfully?
3) Do you have ANY other phones (NOT part of the Vtech system) attached to this same phone line and if so, are they working properly (ring for incoming calls)?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: ***
ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

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Greg A.
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Category: Phone Systems
Satisfied Customers: 3,410
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Experience: Working with Electronics for 25+ years.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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