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I have Panasonic 2 line phones, Model KX-TG9541. There are 6…

Customer Question
I have Panasonic 2...

I have Panasonic 2 line phones, Model KX-TG9541. There are 6 pnones with this including the base phone

Technician's Assistant: How long has this been going on with your KX-TG9541? What have you tried so far?

I was away from home for a while and when I returned home the phones do notwork. I cannot get a dial tone on either line 1 or 2. If you try to call the house you get a message saying the call cannot be completed as dialed. The window on the phones say "check tel line 2"Trying to use line 2 does nothing. I checked all the phones and all are hung up properly. I also disconnected the base phone and reconnected it. Nothing seems to work.

Submitted: 3 months ago.Category: Phone Systems
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Answered in 2 hours by:
3/29/2018
Electronics Technician: Greg A., Engineer replied 3 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,410
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with troubleshooting this issue today.
Sorry I didn't see your question earlier and to hear of any issue with your phones.
If you still need help with this issue, may I ask:
1) Approximately HOW LONG were you "away from home" before returning to find this issue (days, weeks, months)?
2) What landline phone service provider (phone company) you have for these phone lines?
3) Do you have ANY other devices/phones (NOT part of the Panasonic system) attached to these same phone lines and if so, are they working properly?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: ***
ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

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Customer reply replied 3 months ago
I was away for 3 months
Verizon is my carrier
Nothing else is attached.
Electronics Technician: Greg A., Engineer replied 3 months ago

Hi again and thanks for that information.

OK - do you have a different phone - even a single line basic phone - that CAN be connected to either of these phone lines - for the purposes of TESTING?

Any phone should do, even an old or borrowed phone that can connect to the phone jacks available.

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