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Purchased cordless Panasonic telephone with 5 handsets Mod…

Purchased cordless Panasonic telephone...

Purchased cordless Panasonic telephone with 5 handsets Mod KX-TGE440 at Best Buy on Sept 1, 2017. Two of the handsets do not work....will not charge.....get a blank display.....have replaced the rechargeable batteries......cleaned the charger as instructed....displays a Charge for 7h message for a while then goes dead. HELP

Technician's Assistant: Did this handset come with your Panasonic system, or was it bought separately?

No ..... it did not ..... bought the whole package

Technician's Assistant: Do all the handsets show the same message?

The other handsets display FULLY CHARGED

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No not at this moment

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Answered in 33 minutes by:
3/27/2018
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 28,970
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Does this happen if you place those handsets on any of the other bases too?

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Thank you for checking,

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality, and let me know the results, please.

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Customer reply replied 26 days ago
Followed your instructions....all handsets display CHARGING....
The two troublesome ones.....
One has no display
One says CHARGE FOR 7 hoursPlease let me know if there are any other option to try to get them to work.

Thank you for checking,

unfortunately that is the extent of what can be done here, we are looking at a hardware defect in those two handsets at this point.

They would simply need to be replaced, they are not repairable.

Given the age, you should be under warranty so I would recommend filing a warranty claim with panasonic at 800\405\0652 and they should replace them for you.

Best regards,

Nathan

Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 28,970
Experience: Residential and commercial systems.
Verified
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Nathan
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Category: Phone Systems
Satisfied Customers: 28,970
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