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Link2cell cordless telephone with digital answering machine…

Customer Question
Link2cell cordless telephone with...

Link2cell cordless telephone with digital answering machine model# ***** would like to know how to set the rings to 7 rings before answering machine picks up..currently if set above 3 rings, an automated voice comes on that says the voice mail has not been set up so no one can leave a message..three rings or less, the answering machine comes on fine and allows a message..this is for an elderly person who cannot get to the phone on 3 rings or less

Technician's Assistant: What's the brand/model of your phone system?

It's in the body of the above text

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

Just discovered that when I set to 7 rings before answering machine should pick up..realized that I have to set it 3 rings or less to allow machine to rec messages

Submitted: 3 months ago.Category: Phone Systems
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Answered in 25 minutes by:
3/27/2018
Electronics Technician: Nathan, Technician replied 3 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 30,784
Experience: Residential and commercial systems.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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Electronics Technician: Nathan, Technician replied 3 months ago

There are multiple issues here. First for the proper panasonic setting, take a handset and key in Menu#2117 Save Off. That will set it to 7 rings,

however it still won't work at that point, because of an underlying conflict unrelated to the panasonic.

What is happening is that your callers, after 3 rings, are reaching a voicemail service provided by the phone company. It is answering before your home answering machine has a chance to pick up the line, which is why they hear a voicemail error message, and why you get no messages when checking your home answering machine.

The solution in that case is to contact the phone company and have them cancel/remove the voicemail service from your account. Once this is completed by the phone company, then your panasonic system will start to operate properly after 7 rings.

Best regards,

Nathan

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Electronics Technician: Nathan, Technician replied 3 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

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