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I have a Panasonic model KX-TG4391AL phone set and cannot…

Customer Question
I have a Panasonic...

I have a Panasonic model KX-TG4391AL phone set and cannot delete the new voicemail message, when I press the message button it says there are no new messages, also I cannot get any new messages, can you help me ?

Technician's Assistant: How long has this been going on with your KX-TG4391AL? What have you tried so far?

This problem has been like this since I changed to the NBN, I have tried to fix this by deleting all old messages, unplugging the power and phone connection, all have failed.

Submitted: 3 months ago.Category: Phone Systems
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Answered in 4 hours by:
3/23/2018
Electronics Technician: Pete, Engineer replied 3 months ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 20,333
Experience: Over 16 years experience installing and repairing electronics.
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Hello,
I am Pete, and I'll be happy to assist with your question today.

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Customer reply replied 3 months ago
I cannot delete or get the voicemail message on my phone, or receive new messages.
Electronics Technician: Pete, Engineer replied 3 months ago

The "New Voice Mail" message will not go away until you retrieve the voicemail from Telstra.

You can activate, remove, and configure it via Telstra Myaccount ( as a self service function). You just need to logon to "My Account" using your username and password: https://www.telstra.com.au/my-account/why-register

If that doesn't work, you will need to call NBN on 1800 834 273 to get their voicemail service cleared from your line.

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If my service is lacking and not worth 5 stars yet, please let me know before submitting your rating and I will do my best to assist you further.

Pete.

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