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When trying to connect to a conference call, the dialpad…

Customer Question
When trying to connect...

When trying to connect to a conference call, the dialpad doesn't do anything. It makes the tones but nothing helps.

Technician's Assistant: What device or product does this involve?

Windows 10 on desktop when trying to connect FreeConferenceCallHD

Technician's Assistant: What's the brand/model of your laptop?

Desktop Dell Optiplex

Technician's Assistant: How long has this been going on with your OptiPlex? What have you tried so far?

It's been this way for at least 3 months. I tried uninstalling and reinstalling

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

It worked fine for several years before this happened

Submitted: 3 months ago.Category: Phone Systems
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Answered in 12 hours by:
3/23/2018
Electronics Technician: Gina-Moderator, Moderator replied 3 months ago
Gina-Moderator
Gina-Moderator, Moderator
Category: Phone Systems
Satisfied Customers: 13
Experience: Moderator at JustAnswer
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Hello:
I'm Gina, the moderator for this category. I'm so sorry that an Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question? Please use the reply box below to let me know if you'd like to continue or cancel.
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Ask Your Own Phone Systems Question
Customer reply replied 3 months ago
I would like an answer.
Electronics Technician: Harry, Customer Service replied 3 months ago
Harry
Harry, Customer Service
Category: Phone Systems
Satisfied Customers: 2,601
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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