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I have aKx-TGD560 telephone system. on all phones a mute…

Customer Question
I have aKx-TGD560 telephone...

I have aKx-TGD560 telephone system. on all phones a mute message is shown. How do I get the mute off the system

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

KX-TGD560 panasonic telephone (Model no.)

Technician's Assistant: How long has this been going on with your KX-TGD560? What have you tried so far?

2-3 days

Submitted: 1 month ago.Category: Phone Systems
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Answered in 26 minutes by:
3/22/2018
Electronics Technician: Greg A., Engineer replied 1 month ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,421
Experience: Working with Electronics for 25+ years.
Verified

Hello and welcome to Just Answer,

To help with this issue, may I ask:

1) When does the MUTE appear?

2) Are there any other SYMPTOMS when this happens?

3) what phone service provider (phone company) do you have for this phone line?

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Customer reply replied 1 month ago
The mute is on the phone all the time. The phone malfunctions and calls sent or received appear to be blocked.
Electronics Technician: Greg A., Engineer replied 1 month ago

Hi again and thanks for that information.

If you hang up (push the OFF button 1 or two times), does the MUTE message on the handset(s) go away?

Also,

3) what phone service provider (phone company) do you have for this phone line?

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Electronics Technician: Greg A., Engineer replied 25 days ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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Category: Phone Systems
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Experience: Working with Electronics for 25+ years.

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