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I have a cordless panasonic phone (5 receivers + answering…

Customer Question
I have a cordless...

I have a cordless panasonic phone (5 receivers + answering machine) and it is not working properly.

Technician's Assistant: What Panasonic model do you have?

KX-TG585SK1

Technician's Assistant: How long has this been going on with your Panasonic phone? What have you tried so far?

Its been a few months. I have tried doing what the manual suggests and it has not been successful. The phone will ring 3 times, the caller can push 1 to go further, then it says the mailbox has not been set up.

Submitted: 4 months ago.Category: Phone Systems
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Answered in 3 minutes by:
3/19/2018
Electronics Technician: Greg A., Engineer replied 4 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,410
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with troubleshooting this issue today.
Sorry to hear of any issue with your phones.
To help with this issue, may I ask:
1) What EXACTLY was tried - from the manual - to correct this issue?
2) What landline phone service provider (phone company) you have for this phone line?
3) Do you have ANY other devices/phones (NOT part of the Panasonic system) attached to this same phone line?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

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Customer reply replied 4 months ago
I've tried *302 to make a new recording for the answering machine. I've also tried going into the menu and trying to extend the ring from 3 to 6.
Electronics Technician: Greg A., Engineer replied 4 months ago

Hi again and thanks for that detail.

May I also ask:

2) What landline phone service provider (phone company) you have for this phone line?
3) Do you have ANY other devices/phones (NOT part of the Panasonic system) attached to this same phone line?

Thanks

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