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I have a panasonic set of phones and an answering machine…

Customer Question
I have a panasonic...

I have a panasonic set of phones and an answering machine which i dont use since i use voicemail from Spectrum. Normally all the voicemails come t my spectrum voiceail but about 2 weeks ago all the voicemails went ot my panaspnic answering achine which i dont like since i am disabled and prefer to get them thru spectrum as i always have.Spectrum says they made no changes and the voicemail works..and i have to call you to see how to discpnnect from your voicemail..& you may have made changes.

Technician's Assistant: What's the brand and model of your product?

I am not at the ain phone is it on the individual phone?

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

How do i find out

Technician's Assistant: The Smartphone Technician will be able to walk you through that. How long has this been going on with your smartphone? What have you tried so far?

2 weeks..calling spectrum..called panasonic once but my phonenis out of warranty..do i need to get new phoes

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

The problem is with my landline not my iphone

Submitted: 4 months ago.Category: Phone Systems
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Answered in 4 hours by:
3/18/2018
Electronics Technician: Greg A., Engineer replied 4 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,410
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with this issue today.
Sorry I didn't see your question earlier and to hear of any issue with your phones or message systems.
If you still need help with this issue, may I ask:
1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base (model should start with KX-TG).
2) Do you recall if ANY CHANGES OF THE PANASONIC OR EVENTS (change in settings, power failure, etc.) occurred about the same time this issue began?

3) Can the Spectrum Voicemail system be reached - when calling from an outside phone (such as a cell phone)?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

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Category: Phone Systems
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