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I can't get the 5 off the message display. Modelkx-tge260.

Customer Question
I can't get the...

I can't get the 5 off the message display

Technician's Assistant: What device or product does this involve?

Modelkx-tge260

Technician's Assistant: How long have you had your MODELKX-TGE260?

Manybe 4 yrs or so

Technician's Assistant: What have you tried so far?

I've erased all the messages thru the handset but the 5 remains

Technician's Assistant: What's the brand/model of your phone system?

Panasonic KX-TGE260

Technician's Assistant: How long has this been going on with your KX-TGE260? What have you tried so far?

I just told you

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I've also tried to unplug everything and it still displayed 5

Submitted: 4 months ago.Category: Phone Systems
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Answered in 5 minutes by:
3/17/2018
Electronics Technician: Greg A., Engineer replied 4 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,410
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with troubleshooting this issue today.
Sorry to hear of any issue with your phones.
To help with this issue, may I ask:
1) Are you referring to the "Message counter" - located on the MAIN BASE of the system?
2) How are messages NORMALLY listened to and erased (what keys or buttons are pressed)?
3) What landline phone service provider (phone company) you have for this phone line?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

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Customer reply replied 4 months ago
the message counter. I less the button below on the base to listen to the messages but the message won't play so I went to the handset to erase them but the 5 stayed on the message counter. Spectrum
Customer reply replied 4 months ago
Why can't he call?
Customer reply replied 4 months ago
You said it's better to get this resolved by phone
Electronics Technician: Greg A., Engineer replied 4 months ago

Hi again,
I just saw your call request, but unfortunately I'm not near a phone right now to be able to call. However I may be able to reach a phone in 10-15 minutes.
We can also continue here in this chat/text form.
If that will work for you, let me know exactly what happens when the PLAY/STOP button is pressed - on the main base.

Thanks

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Customer reply replied 4 months ago
nothing
Electronics Technician: Greg A., Engineer replied 4 months ago

OK - what happens if you touch the ANSWER ON/OFF button - on the main base?

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Electronics Technician: Greg A., Engineer replied 4 months ago

And can you tell me what EXACT KEYS/BUTTONS were pressed - on the handset - to listen to and erase the messages?

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 4 months ago

Hi again,

I'm about to reach a phone which I can call with.

Do you still need that call?

Please let me know HERE.

Thanks

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Customer reply replied 4 months ago
I don't want to pay for a call. Nothing happens when I press any buttons on the base
Customer reply replied 4 months ago
I receive the messages on the handset and can erase them on the handset
Electronics Technician: Greg A., Engineer replied 4 months ago

Hi again - sorry for any delay - I was helping another customer.

Please TRY the following key sequence - using any cordless phone - and let me know if you hear ANY messages.

Pick up handset while not on a call.

Press MENU, then #3 2 4 (pound-three-two-four).

That should play ALL MESSAGES stored in the Panasonic answering system.

Let me know what is heard.

Thanks

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Customer reply replied 4 months ago
I already erased all the messages thru the handset
Electronics Technician: Greg A., Engineer replied 4 months ago

Did you TRY the sequence I sent, and if so can you tell me EXACTLY what was heard?

Thanks

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Customer reply replied 4 months ago
I'm furious first I've had to repeat the same answers and I was charged for a phone call that I said I did not want. Please remove that charge!
Customer reply replied 4 months ago
Please remove the 19.00 charge and the 26.00 dollar charge. I did not approve these charges! This is totally unacceptable
Electronics Technician: Greg A., Engineer replied 4 months ago

First, I'm NOT asking you to REPEAT answers, but asking an answer to a SPECIFIC question. which was "WHAT EXACTLY WAS HEARD" when trying a specific key sequence on a cordless handset.

Next,

We experts are "users" of this site - just like you - and have no access to ANY of your private information or account.

If you have ANY concerns about your account or site operation, You can contact the Customer Service department using the "Help" link that is on almost every page of the site.

Please let me know if you have any more DETAILS - about your phone system - now or in the future.

Take Care, Greg A.

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Electronics Technician: Greg A., Engineer replied 4 months ago

AND

Just in case you were not aware, you have asked your question on JustAnswer.com - a paid support service. It is NOT free help.
Typically there is a $5 deposit - to POST your question - plus an agreed upon amount, with the total balance paid upon receiving an answer.

Now that you are aware, please let me know if you would like to continue with this help (or not).

Regards, ***** *****

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