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Hello & Welcome to Just Answer,I'm Greg and will do my best to assist with this issue today.Sorry I didn't see your question earlier and to hear of any issue with your phones.If you still need help with this issue, may I ask:1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base (model should start with KX-TG).2) If I can get you an electronic version of the manual, would that be of help?
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