Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Onicc. I have a Panosonic Blue tooth that is not erasing…

I have a Panosonic...

I have a Panosonic Blue tooth that is not erasing messages

Technician's Assistant: What have you tried so far with your Panasonic product?

Model KX TGE260

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

It won't erase the messages and it now says memory is tto full

Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 7 minutes by:
3/16/2018
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,422
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with troubleshooting this issue today.
Sorry to hear of any issue with your phone/message system.
To help with this issue, may I ask:
1) How exactly are message NORMALLY listened to - when the system is working? EXAMPLES: Pushing a "PLAY" button - on the main base, dialing a number and pressing number keys, etc.
2) Is there any "indicator" that the memory is full, and if so, is that SEEN or HEARD?
3) What landline phone service provider (phone company) you have for this phone line?
Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: ***
ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

Ask Your Own Phone Systems Question

Hi again,

Please TRY to REPLY ONLY HERE - to the above questions I had about this issue.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
on the phone I press the access and it gives me the message. On the blue tooth it I got the message after I hit play. but recently the bluetooth did not give me the message but the phone did and the after that tne number of mesasages added up. I went on vcation for one week and when I came bace there was 39 messages and ti was full and not taking any more messages. the main problem with the blue tooth is that it does not erase or play back the answers. The phone will but the bluetooth does not.

Hi again,
I just saw your call request, but unfortunately I'm not near a phone right now to be able to call. However I may be able to reach a phone in about 10 minutes.
We can also continue here in this chat/text form.
Please let me know if that will work for you.
Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Ok but talk and not text

After reviewing your last note, let me ask what happens (what is heard) if you press the PLAY button - on the MAIN BASE of the Panasonic system?

For example, does it PLAY ANY messages at all - including any OLD messages that are stored there?

Thanks

NOTE: at the moment I can post responses ONLY HERE.

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
The base does. Not tallk

I'm not clear on what "The base does. Not tallk" means.

So let me ask again:

What is HEARD - when pressing the PLAY button - on the MAIN BASE of the Panasonic system?

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Tht base does not speak. The handset talks tho.

OK - the MAIN BASE of a KX-TGE260 system does have a "speaker" - for the purpose of playing back - or listening to - messages that are stored in the Panasonic answering system.

So are you saying that when you press the PLAY button - on the MAIN BASE - that there is NO SOUND from the speaker - and not even a spoken "There are no messages"??

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
the base does not speak it is silent

OK - if that is the case, please pick up ANY cordless handset OF the Panasonic system and let me know if you see ANY "notification" there - that says something like "Messages full".

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
the handset says messages full

OK - very good.

Now may I ask if the "Message counter" on the main base has ANY NUMBER showing, and if so is it "flashing"?

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
39 and it is flashing

OK - very good.

Now let me ask if you can press the PLAY button - on the MAIN BASE - and THEN tap the "Vol +" button a couple times - to makes the speaker in the main base actually play the sound of the messages?

Let me know if that works or not, as we should also play the messages via any handset.

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
No response after pressing play and tapplng vol

OK - let's try playing the messages from one of the cordless handsets then.

To do that, pick up any handset then:

1) Press MENU

2) Enter # 3 2 4 (pound-three-two-four).

ALL message should start to play back through that handset.

NOTE: If you want to ERASE any single message - as it is playing back, press * 4 (star-four) WHILE that message is playing back.

Please let me know if the message DO start playing back using that key sequence.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
the handset plays

Very good!

Now TRY to ERASE AT LEAST ONE of the messages - while playing back - using the *4 key sequence.

This is a TEST of IF that function works.

Let me know if that works.

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
it erases

By the way, I have attached a "cheat sheet" - as an image - to ALL the "control keys" that can be used - when listening to the messages via a cordless handset.

Please click the LONG LINK below this note to see that image.

And if the *4 sequence worked to erase a message while playing, you may want to MAKE CERTAIN that you do not want to save ANY of the messages, and then use to appropriate sequence (see image), to erase ALL messages - with just one key sequence.

*** CAUTION *** once ANY message is erased, it can NOT be recovered. So be VERY CERTAIN that there are no messages you want to keep.

Please let me know that the "Message Full" has gone away, and that there is now space for receive NEW messages.

Thanks, ***** *****

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,422
Experience: Working with Electronics for 25+ years.
Verified
Greg A. and 87 other Phone Systems Specialists are ready to help you
Ask your own question now
Benjamin Larson
Benjamin Larson, Customer Service
Category: Phone Systems
Satisfied Customers: 112
Experience: Software Development Engineer
Verified
Phone call session started

Hi, my name is ***** ***** I see you requested a phone call for further help. If this was in error, you can ignore this. Otherwise let me know and I will attempt to call you again.

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
The messages full on the hand set is gone but the play on the base does not respond and the number is ***** and not blinking

OK - the reduction in the number - from 39 to 38 - is because you erased one of the message using a handset.

As for the PLAY button - on the MAIN BASE not responding - that is a concern, and MAY just be that function is "stuck" for some unknown reason.

May I ask if you have REVIEWED ALL 39 (now 38) messages AND if there are ANY you want to SAVE (not erase)?

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
I have not reviwed them but I will one by one. I wonder should I buy another base and if I did do I have to stsrt allover again

You may NOT have to buy another base - UNLESS the speaker not playing AND the PLAY button not working is a "known issue" - that has been going on for some time.

Once you have reviewed ALL messages (some may be important), we can TRY a "reset" of the base - to see if proper operation can be restored. That assumes that there is no "known issue" with the base already.

Let me know if you would like to TRY the reset procedure - AFTER all messages have been reviewed.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
I would.
Customer reply replied 1 month ago
It will tKe a few minutes ok?

OK - I have the procedure to do a RESET on most cordless system below.

*** CAUTION *** CAUTION *** CAUTION ***

Please BE CERTAIN that there are NO MESSAGES STORED in the system BEFORE using this procedure - BECAUSE it COULD ERASE ALL MESSAGES in the system.

Cordless system "reset" procedure. This is done by following the steps below.
============================
1) Remove the batteries from ALL handsets in the system.
2) Remove the phone cord from the main base unit AND the phone jack in the wall.
3) Remove the AC power adapter plug from the main base unit AND remove the AC adapter from the power outlet.
4) WAIT 15 minutes. This allows any "stuck" conditions in the components to clear.
5) Reconnect the batteries in all handsets.
6) Reconnect the phone cord between the main base and the phone jack in the wall.
7) Reconnect the AC power adapter plug in the main base unit and then plug the AC adapter into the wall power outlet.
8) Wait 30-60 seconds for the system to reinitialize.
9) Test each handset for proper function.
10) Test each function of the main base unit (answering system functions, caller id, etc.).
============================

Please give these things a try - ONLY WHEN SAFE & READY - and let me know what you find or if you have more questions.

Thanks, ***** *****

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
OK I Hve erased Ll the messsges

OK - the system reset procedure is above.

If you would like to try it and let me know if it makes the PLAY button function, that would be a good TEST.

NOTE: MOST Panasonic systems Announce "No New Messages" - when the PLAY button on the MAIN BASE is pressed (assuming there are no new messages).

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Thanks. Iwill follow the above
Customer reply replied 1 month ago
The base shoes 0 but I hit play there is mo respons. However I will do the reset job tomorrpw. Thsnks Greg

You're quite welcome.

By the way, if you find that the base buttons still do NOT function after the reset And that you WANT to get a replacement BASE, I did a search (on Amazon) for that system and have linked to the results below.

Click Here for Search Results --> http://amzn.to/2G0yQGq

NOTE: I see a few "used" systems listed, but do not usually recommend such systems - because of the "unknown characteristic" of a used system.

Please let me know what happens - after the reset - or if you have any more questions about this phone system.

Take Care, Greg A.

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Thanks

You're welcome.

Have a great night, Greg A.

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Okk
Was this answer helpful?
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,422
9,422 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,422 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I am so happy to find you. I love my Panasonic land line
I am so happy to find you. I love my Panasonic land line phone. The screen went blank for the 1st time. I have tried removing the batteries and reinserting them, otherwise I do not know how to view th… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have a Panasonic model phone # kx-tgf340..I do not know
Hi, my name is ***** ***** I have a Panasonic model phone # kx-tgf340..I do not know how to get the messages off of it and it is full. When we are on the phone it goes to voice mail...which we have ne… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am experiencing a problem with my Panosonic Digital
I am experiencing a problem with my Panosonic Digital Cordless Answering system. model # KX-TGDA20 … read more
Greg A.
Greg A.
Engineer
9,422 satisfied customers
HOW CAN I BLOCK UNNECESSARY IN COMMING CALL ON MY PANASONIC
HOW CAN I BLOCK UNNECESSARY IN COMMING CALL ON MY PANASONIC MODELKK TGA939T DESK MOELHAND FREE PHONE… read more
Greg A.
Greg A.
Engineer
9,422 satisfied customers
Have land line dsl box internet goes on ,off cycling has 4
Have land line dsl box internet goes on ,off cycling has 4 green lights 2nd down from top blinks then steady 2 days straight … read more
Harry
Harry
1,407 satisfied customers
It says it needs to be activated even tho it's been fine
It says it needs to be activated even tho it's been fine since late last summe, 2017 … read more
Harry
Harry
1,407 satisfied customers
I own phone model KX-TGA421 purchased 5 years ago. I would
Hi, my name is ***** ***** own phone model KX-TGA421 purchased 5 years ago. I would like to know if this model can block robo calls. If not would like a recommendation of a Panasonic model that can bl… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Help me to obtain VM access # for my new Panasonic telephone
help me to obtain VM access # for my new Panasonic telephone KX-TGD563 BUT MY IDENTITY WAS STOLEN TWICE BY USING MY CREDIT CARD I AM AFRAID TO USE IT AGAIN … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
56 satisfied customers
Morning. My callers can't hear me. About a week ago
Morning. My callers can't hear me JA: When did this sound problem start with your system? Customer: About a week ago JA: Does it happen on all the handsets? Customer: Yes JA: Anything else you want th… read more
Greg A.
Greg A.
Engineer
9,422 satisfied customers
Help!!! When our answering feature picks up an incoming
Help!!! When our answering feature picks up an incoming call, it asks for a mailbox number instead of playing the greeting message I have enterened into the system. How can I remove that? … read more
Greg A.
Greg A.
Engineer
9,422 satisfied customers
The answering machine has the pre recorded message set and
The answering machine has the pre recorded message set and recording is working. When the number is ***** it says Voice mail box not set up.... Help … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
I have a KX-TGE474-S. How do I turn off the Talking Caller
Hello - I have a KX-TGE474-S. How do I turn off the Talking Caller ID? … read more
Greg A.
Greg A.
Engineer
9,422 satisfied customers
I have an answering machine and I want to use that not he
I have an answering machine and I want to use that not he phone company. can you help us … read more
Neil
Neil
Associate Degree
2,630 satisfied customers
Registering used KX-TG9542 Handsets 3 & 4. I have success
Registering used KX-TG9542 Handsets 3 & 4. I have success with 1,2,5, 6. … read more
Greg A.
Greg A.
Engineer
9,422 satisfied customers
How do you enter a welcome message. Vtech model cs5119-3. We
how do you enter a welcome message JA: What's the brand/model of your phone system? Customer: vtech model cs5119-3 JA: How long has this been going on with your CS5119-3? What have you tried so far? C… read more
Greg A.
Greg A.
Engineer
9,422 satisfied customers
Handset numb 1 works i am trying to get hand set 2 to work.
Second opinion] handset numb 1 works i am trying to get hand set 2 to work. I tried using the inst for hand set 1 but did not work what next for handset #2… read more
Harry
Harry
1,407 satisfied customers
The call block memory on my Panasonic phone is full. How can
The call block memory on my Panasonic phone is full. How can I empty it. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a DECT 6.0 with 4 handsets. How do I get them to sync
I have a DECT 6.0 with 4 handsets. How do I get them to sync changes in the menu? Lost the manual. Perry … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
56 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x