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I have a panasonic model KX-TGA470 and when someone calls me…

Customer Question
I have a panasonic...

I have a panasonic model KX-TGA470 and when someone calls me and I answer hello I can not hear them, they can not hear me. I even tried calling out and I have a dial tone but when I dial no ringing can be heard

Technician's Assistant: When did this sound problem start with your KX-TGA470 system?

;yesterday, people call and I can't hear anything i call them back and i can not even hear if it is ringing

Technician's Assistant: Does it happen on all the handsets?

I call my cell phone

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

It doesn't go through to the cell phone so it isnt calling out either

Submitted: 4 months ago.Category: Phone Systems
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Answered in 3 minutes by:
3/13/2018
Electronics Technician: Richard, Customer Service replied 4 months ago
Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 47,202
Experience: Over 20 years fixing Electronically devices
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Please remove the power to the base unit and the batteries from the handset

Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.

Please let me know the results

Thank you

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Customer reply replied 4 months ago
Still waiting.
Electronics Technician: Richard, Customer Service replied 4 months ago

Thanks

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Customer reply replied 4 months ago
no I can not afford the 26 I am unemployed right now
Electronics Technician: Richard, Customer Service replied 4 months ago

You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.

Please ignore it and reply here to my last instructions I sent you please

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Customer reply replied 4 months ago
Nothing, exactly same no sound going out of coming in except the dial tone
Electronics Technician: Richard, Customer Service replied 4 months ago

What is the phone system connecting to for a signal? eg: Comcast box?

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Customer reply replied 4 months ago
ooma, with centurylink, been using it 6 years now
Electronics Technician: Richard, Customer Service replied 4 months ago

Thanks

Remove the power to the Century link box please and wait 5 minutes then connect the power

Tell me how the phones then work please

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Customer reply replied 4 months ago
nothing yet, I have to run I have a 98 year old in bed I care for. I will come back
Electronics Technician: Richard, Customer Service replied 4 months ago

How did you go?

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Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 47,202
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Experience: Over 20 years fixing Electronically devices

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