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We have 3 Panasonic Phones. We have 3 Panasonic Phones model…

Customer Question
We have 3 Panasonic...

We have 3 Panasonic Phones

Technician's Assistant: What Panasonic product do you have?

We have 3 Panasonic Phones model kxtga470. Recently some incoming calls fail to ring and go directly to voice mail

Technician's Assistant: What have you tried so far with your Panasonic product?

Nothing

Submitted: 5 months ago.Category: Phone Systems
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Answered in 3 hours by:
3/12/2018
Electronics Technician: rwhill1, Customer Service replied 5 months ago
rwhill1
rwhill1, Customer Service
Category: Phone Systems
Satisfied Customers: 948
Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.
Verified

Hi,

Are the calls going to the Panasonic built in Answering System, or to your service provider's Voicemail service?

Best Regards,

Rich

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Customer reply replied 5 months ago
at&t
Electronics Technician: rwhill1, Customer Service replied 5 months ago

Hi,

How many AT&T lines do you have?

If you only have 1 line then once that line is busy, the other calls will go to AT&T Voice Mail.

Best Regards,

Rich

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Customer reply replied 5 months ago
one line, but it seems to occur even if that line is not being used
Electronics Technician: rwhill1, Customer Service replied 5 months ago

Hi,

Try unplugging the base unit from the line and power, plug back in and see if that clears the issue by making some test calls.

Best Regards,

Rich

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Customer reply replied 5 months ago
will try
Electronics Technician: rwhill1, Customer Service replied 5 months ago

Hi,

Thanks, ***** ***** know how you get on.

I'm based in UK so will reply tomorrow.

Best Regards,

Rich

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Electronics Technician: rwhill1, Customer Service replied 5 months ago

Hi,

Do you require any further assistance?

If not, I hope my answer was helpful and if so a positive rating would be much appreciated.

Best Regards,

Rich

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Category: Phone Systems
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Experience: A good general knowledge of electronics, computers and telephony. I can usually get most things fixed.

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