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It is my vtech phone. It is not working. DS6520-22, Today. I…

Customer Question
It is my vtech...

It is my vtech phone. It is not working.

Technician's Assistant: What VTech model do you have?

DS6520-22

Technician's Assistant: How long has this been going on with your VTech phone? What have you tried so far?

Today. I have called Comcast and they told me that the problem is with the phone and not Comcast.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Comcast called the phone and it rang and I answered it but there is no dialing tone and I cannot make a call on it.

Submitted: 4 months ago.Category: Phone Systems
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Answered in 1 minute by:
3/10/2018
Electronics Technician: Nathan, Technician replied 4 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 30,736
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?

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Customer reply replied 4 months ago
The two phones are not working. We do not use the fax.
Electronics Technician: Nathan, Technician replied 4 months ago

Do you have any other phones there which are not part of the vtech system?

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Customer reply replied 4 months ago
If you cannot call me then please do not charge my card for a phone call for $26 dollars. My phone is still not working. I get text messages on my cell phone(###) ###-####that make no sense to me. Please answer. Thanks
No answer from you yet. Please answer. Thanks
Customer reply replied 4 months ago
Please answer my message. PLEASE
Electronics Technician: Nathan, Technician replied 4 months ago

I cannot provide you with an answer, until you respond with the specific details I've requested above, twice.

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Electronics Technician: Nathan, Technician replied 4 months ago

Do you have any other phones there which are not part of the vtech system?

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Customer reply replied 4 months ago
Question 1)
Yes. I have two head sets and both have the same problem. They do not work.
Question 2) I have a fax under the same system but have never used it. There are no other phones, etc. under the same system.
Electronics Technician: Nathan, Technician replied 4 months ago

Thank you,

This symptom can indicate either a problem with the line (phone company equipment or the wiring in your home) OR a hardware failure in the base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality, and let me know the results, please.

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Customer reply replied 4 months ago
I do not have any other land line phones that are not part of the V-tech system. I have a cell phone and the number is(###) ###-####
Electronics Technician: Nathan, Technician replied 4 months ago

I understand,

I sent a reply a few minutes ago, above.

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