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New KX-TGE 433, cannot get to take incoming messages. Cannot…

Customer Question
New KX-TGE 433, cannot...

New KX-TGE 433, cannot get to take incoming messages. Cannot remove Greetings only from handsets. no off.

Technician's Assistant: What's the brand/model of your phone system?

Panasonic KX-TGE433 with at&t wireless landline

Technician's Assistant: How long has this been going on with your KX-TGE433? What have you tried so far?

Two weeks-new.Have gone through manual several times.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Not very savy on electronics.

Submitted: 4 months ago.Category: Phone Systems
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Answered in 8 minutes by:
3/8/2018
Electronics Technician: Greg A., Engineer replied 4 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,676
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with this issue today.
Sorry to hear of any issue with your phone/answering systems.
To help you with this issue, may I ask:
1) Did you have ANY OTHER phone attached to this phone service - BEFORE connecting the Panasonic system?
2) Can you tell me MORE about the "at&t wireless landline" phone service? For example, do you have a small "box" that receives the wireless signals and "converts it" to a landline connection?
3) Do you have access to an OUTSIDE PHONE - such as a cell phone - that can be used to place TEST CALLS - to the landline number (Yes/No)?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 4 months ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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