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I have a System of 4 handset. My problem these past few days…

HI! I have...

HI! I have a System of 4 handset. My problem these past few days has been the "time". Regardless of my input, namely March 2018, the system returns everyday to January 2018. All the batteries show full charge. This a very stubborn error and I have no clue from the manual for a possible cause. My telephone service comes thru Comcast. Could they be responsible?

Technician's Assistant: What's the brand/model of your phone system?

Panasonic TGEA20

Technician's Assistant: How long has this been going on with your TGEA20? What have you tried so far?

I only typed in the real time few times. I noticed this error 4 days ago, may have been sooner???

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

NO, I only want an opinion or better yet a solution. Thanks

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Answered in 2 minutes by:
3/7/2018
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 30,796
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

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The problem here is that the phone company has an incorrect time/date setting on their end, which is being automatically broadcast as a time signal along with the caller id information, causing the phone to constantly be out of sync.

To correct this, you'll need to disable the auto time set (manual mode), set the time once more, and then the setting should stick.

Grab a handset and key in Menu # 2260 (Or Menu#226, up/down to MANUAL)

Save
Off

Then, Menu#101 to re-enter the date and time.

Best regards,

Nathan

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Customer reply replied 4 months ago
Thank you. I did not know about "MANUAL".. I will try

You're very welcome!

Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 30,796
Experience: Residential and commercial systems.
Verified
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