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I have a 5 cordless phones, model number KX-TGEA20C (5

Customer Question
I have a 5...

I have a 5 cordless phones, model number KX-TGEA20C (5 phones). One of the phones was momentarily dropped into water. I still get a dial tone & can receive & get calls in, however, the screen which shows phone numbers, handset number, INT & Menu is blank, just shows the grey background, How can this be repaired?

Technician's Assistant: Did this handset come with your system, or was it bought separately?

Came with system/

Technician's Assistant: Do all the handsets show the same message?

Yes except for different handset numbers.

Submitted: 4 months ago.Category: Phone Systems
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Answered in 24 minutes by:
3/7/2018
Electronics Technician: Eldon, Customer Service replied 4 months ago
Eldon
Eldon, Customer Service
Category: Phone Systems
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

Initially, please remove the battery, and place the handset into an airtight container or ziplock bag with some desiccant packets or uncooked white rice and seal it up that way for at least 48 hours.

If still no change, then the lcd display is internally damaged from the liquid. That is not repairable, the handset would simply have to be replaced. You may order a new unit here: http://amzn.to/2HfsqA0

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