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I have Panasonic model# KX-TG785SK. SN 7HAXA125386. December…

Customer Question
I have Panasonic model#...

I have Panasonic model# ***** SN 7HAXA125386

Technician's Assistant: How long have you had your 7HAXA125386?

December 2017. Converting to wireless home system. Extensions are working, but hand unit on base displays Supplying Power to base..do not pick up. But the base unit does not display...totally dead as well as the hand set sitting in the cradle.

Technician's Assistant: What's the brand/model of your phone system?

Panasonic. You have model and SN.

Technician's Assistant: How long has this been going on with your Panasonic system? What have you tried so far?

Since yesterday after hooking up with wireless home phone unit.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

That’s it...the base is dead, yet I have power to existing hand held sets

Submitted: 5 months ago.Category: Phone Systems
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Answered in 22 minutes by:
3/7/2018
Electronics Technician: Eldon, Customer Service replied 5 months ago
Eldon
Eldon, Customer Service
Category: Phone Systems
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

So this happens with only one of your 5 handsets?

Do the other handsets still get a dial tone and call out?

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