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I have a new Blue Tooth 5 handset Panasonic phone system and…

I have a new...

I have a new Blue Tooth 5 handset Panasonic phone system and have not been able to get the answering machine set up; also, how do I get call waiting without losing the person I am originally talking with? I already have Call Waiting and Caller ID set up with Att. The Called ID is working but the answering machine is not. I want to use the pre-recorded message which asks a person to leave a message. What to I do?

Technician's Assistant: What Panasonic model do you have?

It lists 5 numbers on the front of Operating Instructions, but I don't know for sure which mine is. The are KX-TGF572, 573, 574, 575, KX-TG785SK. Where do I find that?

Technician's Assistant: The Cell Phone Technician will be able to walk you through that. How long has this been going on with your Panasonic phone? What have you tried so far?

I have just had the new system for a couple of weeks. I have tried to follow the instructions in the booklet but it has not worked. Also, I have tried clicking on the pre-recorded message but it has not worked.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

That is all I know for sure right now.

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Customer reply replied 4 months ago
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Customer reply replied 4 months ago
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Answered in 58 minutes by:
3/1/2018
Eldon
Eldon, Customer Service
Category: Phone Systems
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

Can you describe the problem with the answer machine a bit more? Are you wanting to record your own greeting?
Are people leaving messages but you don't receive them?

For the call waiting function, you press the FLASH key to toggle over to them, then flash again to get back to the original caller.

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Customer reply replied 4 months ago
I wanted the default of 4 rings when a message comes in but it just keeps ringing. I have not had a message that I can receive yet. I want to use a pre-recorded message that asks the caller to leave a message.

Go to the main base station and press the ANS ON/OFF button, just once, and then try to call home from your cell and see if it works to leave a message

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Customer reply replied 4 months ago
I pressed the ANS/OFF button once and I was able to hear the message that I wanted but I have had someone else call me and the phone just keeps ringing and does not let a message be left.
Customer reply replied 4 months ago
Tell me what to do to be able for other people to record on my phone or else cancel the call and refund my money.
Customer reply replied 4 months ago
What has to happen for people to be able to leave me messages?
Customer reply replied 4 months ago
It is now working, no need to call me. Thank you.

Thank you for the update, I"m glad it is working for you now.

Eldon
Eldon, Customer Service
Category: Phone Systems
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified
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Category: Phone Systems
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