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It's not my computer - it's my landline! Panasonic. I called…

It's not my computer...

It's not my computer - it's my landline!

Technician's Assistant: What's the brand/model of your phone system?

Panasonic

Technician's Assistant: How long has this been going on with your Panasonic system? What have you tried so far?

I called in a trouble report. I said there was static/noise on the line but forgot to mention that we CANNOT CALL OUT on ANY of our 4 phones!! The Work Order was for(###) ###-#### Pls tell them the noise/static is very secondary to not being able to use the phone!!

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No one can call in either.

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Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
2/28/2018
Eldon
Eldon, Customer Service
Category: Phone Systems
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified

Hello and sorry to hear you're having trouble,

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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Customer reply replied 5 months ago
AT&T fixed it finally. Thx anyway.

Youre welcome

Eldon
Eldon, Customer Service
Category: Phone Systems
Satisfied Customers: 244
Experience: Engineer at Tech company
Verified
Eldon and 87 other Phone Systems Specialists are ready to help you
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Eldon
Eldon, Customer Service
Category: Phone Systems
Satisfied Customers: 244
244 Satisfied Customers
Experience: Engineer at Tech company

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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